How can we help?

How do I set up AppVue?

1. Open the API keys page. In App Store Connect on the web, go to Users and Access › Integrations › App Store Connect API. If it’s your first key, the Account Holder taps Request Access once.
2. Make a Team key named “AppVue.” Admin is the simplest role. See below for a key with fewer roles.
3. Download the .p8 file. Apple lets you download it only once. Note the Issuer ID and the Key ID on the same page.
4. Connect it in AppVue. Import the .p8 from Files (or paste it), then add your vendor number to see sales.

AppVue then checks what your key can see and shows you, item by item.

What do I need?

An iPhone with iOS 17 or later and an Apple Developer account with apps in App Store Connect. A Team API key can be created by the Account Holder or an Admin.

Can I try it without a key?

Yes. On the Welcome screen, tap Look around with sample data to explore every screen with made-up apps. Nothing is sent anywhere.

Is AppVue on the App Store yet?

Not yet. It’s coming soon for iPhone. Email us and we’ll let you know when it launches.

Which role should the key have?

Admin is the simplest, and AppVue only reads, plus posts a review reply when you tap Send. For a key with fewer roles:

• Sales and Reports for sales and proceeds
• Customer Support for reviews and replies
• Developer for review status, builds and TestFlight

Anything your key can’t read shows as “not available,” never as a zero. You can change keys later in Settings › Key & access.

Can I use an Individual key?

Yes, but Apple doesn’t give Individual keys access to sales reports. For downloads and proceeds, use a Team key.

Where do I find my vendor number?

In App Store Connect, open Payments and Financial Reports. The vendor number is shown at the top of the page. Sales reports are filed under it.

I lost my .p8 file. What now?

Apple doesn’t let you download a key twice. Create a new key, connect it in AppVue, and revoke the old one in App Store Connect.

How do I disconnect or revoke the key?

In AppVue, go to Settings › Key & access and remove it. Then revoke it in App Store Connect under Users and Access › Integrations. If you lose your phone, revoking the key there stops it working right away.

Why are the newest sales from yesterday?

Apple reports sales by Pacific Time day and posts each day’s report the next morning, usually around 8 AM Pacific. AppVue shows the latest finished day and labels it, like “Sales for Oct 23 (PT).”

Why does a number say “not available” instead of 0?

A zero would be misleading. AppVue shows a dash or “not available” when Apple hasn’t posted a report yet, the vendor number is missing, or the key can’t read that data. A real zero-sales day shows as 0.

How often does AppVue update?

Every time you open it, and whenever you pull down to refresh. In the background, it checks when iOS allows, often a few times a day and more if you open it daily.

Why don’t the numbers match my payments?

Daily sales reports are Apple’s estimates. Your payments come from Apple’s financial reports, which account for taxes, refunds and exchange rates. For accounting, use those reports in App Store Connect.

Which alerts can I get?

Free: review status changes, builds that finish processing or fail, and low reviews. Pro adds every new review, your first sale, TestFlight feedback and a morning digest. Choose them in Settings › Alerts, and set quiet hours there too.

Why did an alert arrive late?

AppVue has no server, so it can only check when iOS gives it background time. Alerts can arrive minutes to hours after a change. Opening AppVue checks right away. For instant notifications, Apple’s App Store Connect app is the real-time option.

How do I add a widget?

Touch and hold your Home Screen or Lock Screen, tap Edit, then Add Widget, and choose AppVue. The small widget is free; medium, large and Lock Screen widgets need Pro. If a widget looks faded, it hasn’t been updated in 24 hours. Open AppVue to refresh it.

What does Pro include?

Every app plus an All apps view, a year of sales history, review replies, TestFlight feedback screenshots and crash logs, medium, large and Lock Screen widgets, and the extra alerts. Review-status, build and low-review alerts stay free.

Pro is $29.99 a year, $5.99 a month or $99.99 once for Lifetime. Family Sharing is on for all three.

How do I restore my purchase?

Open the paywall from Settings in AppVue and tap Restore Purchases while signed in with the Apple Account you used to buy Pro.

How do I cancel a subscription?

In your iPhone’s Settings, tap your name, then Subscriptions, then AppVue. Cancel at least 24 hours before it renews. You keep Pro until the end of the period you paid for, and nothing you’ve set up is deleted when Pro ends.

How do I get a refund?

Purchases go through Apple, so refunds do too. You can request one at reportaproblem.apple.com. We never see your payment details.

Can you see my sales or reviews?

No. There’s no AppVue account or server. AppVue talks only to Apple, and our App Store privacy label is “Data Not Collected.” Read the privacy policy for details.

How do I delete everything?

Go to Settings › Delete all data. It removes your key, the cache, widget data and your settings from your iPhone. Do this before deleting the app, since iOS can keep Keychain items after an app is removed. Then revoke the key in App Store Connect.